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TERMS & SHIPPING

ALL SALES ARE FOR RESALE ONLY

We sell only to legitimate dealers buying for resale, who are actively engaged in ongoing cutlery sales. Customers who’s annual totals are less than $500.00 may have to be requalified as dealers.

 

NEW CUSTOMERS

We require a copy of your state’s Tax or Resale License. Licenses must be current and unaltered. The name and address on the certificate will be the name and address entered in our data base when your customer number is issued.   Texas dealers, we must also have a signed Texas Resale Certificate on file before we can ship you merchandise.

 

MINIMUM ORDER

$100.00 minimum order.

 

ORDER BY PHONE

Call our toll free number (for orders only), 877-868-9540, Monday-Friday from 9:00 to 6:00 Central Standard Time. Please use 806-356-9540 for all other calls.

Your customer number is important; it tells our computers who you are. Have it ready if possible. If you lose it, don't worry, we can still find it for you.

Please have your order prepared and ready to go before you call. We will need your customer number, quantity, and item number. It helps if you will write your order down before you call. Be sure to use our item# when ordering; if you order by description instead of item number we cannot, and will not guarantee the accuracy of your order. Please remember that once your order has been processed, we can't add to that invoice. However, if you find you have forgotten something, please tell us before you hang up and we will hold your unprocessed paperwork til 12:00 the next business day. Be sure to tell your order person to request this service.

 

ORDERING BY FAX

FAX us anytime, 24 hours a day, 7 days per week, 806-359-1603.

 

ORDERING BY MAIL

Please use our order form and be sure to fill out all information, including customer number, name, phone number, and complete shipping address. Payment may be by money order, cashiers check, or credit card--don't send cash. All orders must have a daytime phone number or they will not be shipped. Please include enough payment to cover shipping. We will refund in your package any overpayment over $1.00.   WE WILL NOT SHIP IF YOU ARE SHORT THE CORRECT AMOUNT.

                Mail your order to:

                Lone Star Wholesale

                3220 Church St

                Amarillo, TX 79109

 

ORDERING ONLINE

You can order online when your account has been verified and set up. We will provide you log in information at which point you can begin ordering on our website. We ask that you do not change information that has been set up by us to ensure the integrity of your account. This will also ensure speedy processing of your order. If information needs to be changed, please call or email us with the new information. Shipping charges are calculated off site. Also, orders CANNOT be changed or added to once they have been submitted. Please verify all information is correct before submitting your order.

 

SHIPPING

All orders are shipped UPS Ground unless other services are requested. Orders received before 12:00 pm CST are generally shipped the same day. We do not drop ship. Orders that require US Mail will take at least 24-48 hours to process. Shipping charges are based on the actual weight of the package. UPS insurance is currently $2.70 per first $300.00; $.90 per $100.00 thereafter. Current COD fee is $13.00 for each package. All rates are subject to change without notice.

 

VISA - MASTERCARD - DISCOVER          NO USE FEE!

We are one of the few companies that do not charge a processing fee on credit card use!

 

COD, UPS ONLY

We will ship COD through UPS only. UPS accepts cashiers check or money orders. UPS will no longer accept cash payment for COD. Customers are responsible for refused COD charges and will not be shipped further product without prepayment and prior payment of any due shipping charges.

 

BACKORDERS

We do not backorder items unless you request this service.

All backorders ship with regular shipping charges, this may be inconvenient and costly. Because of the way the manufacturers ship us merchandise, and the way our computers pull up backorders...... backorders on a single invoice tend to ship one at a time. Be sure that this is what you want before you request this service.

               

                All backorders will ship at the prevailing price at the time of shipping.

                Backorders may be canceled at any time prior to the time they are shipped; just call us to cancel.

                If a backorder is shipped and then refused, you will be responsible for any COD and shipping charges incurred.      

If ordering on our website, you will notice a "Notify Me" button if the item is out of stock. Entering your email to be notified is not the same as a backorder. If you would like to backorder an item, please call. 

 

SHORTAGES/DAMAGES

Shortages and shipping damage must be reported within 24 hours of receipt of goods. Keep all shipping boxes and packing contents as UPS will want to inspect them. Call us for instructions to insure proper credit. UPS will usually facilitate claims in 6-8 days; it will generally take the US Postal Service longer. Be aware of this discrepancy if you request U.S. Mail delivery.

 

RETURNS

Merchandise received defective or damaged may be returned for exchange or credit. We must be notified of damaged or defective items within 24 hours of receipt. We do not send items out for inspection. Please call for return authorization number and instructions. Return authorization numbers are only good for 10 days. All returns must have the return authorization # on the outside of the shipping container and be received within 10 days of receiving the return authorization # or they may be refused. Shipping is never refundable. Always ship merchandise back to us prepaid and insured. You will have no recourse on lost items that are not insured.

 

RESTOCKING FEE

Non-defective merchandise returned to us for any reason will be subject to a 15% restocking fee. This policy pertains to merchandise received by us in its original condition, with original boxes and papers, within 15 days of our shipping date and with our Return Authorization number clearly visible on the package. Items returned without our RA# may be refused and/or subject to a higher restocking fee.

 

WARRANTY CLAIMS

We are not a warranty repair station. Warranty claims should be sent to the manufacturer. Be aware that some manufacturers now request that the consumer send warranty items directly to them. Call us at 806-356-9540 for the appropriate address or phone numbers. We will be glad to assist you.

 

RELEASE, ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMNITY AGREEMENT

By purchasing any item from Lone Star Wholesale, whether by mail or in person, the buyer warrants that he is buying for resale and that he is in compliance with his local, state, and federal laws and that he is legally able to purchase these items.

 

DISCLAIMER

We are not responsible for mistakes or typographical errors. If you see a price that is too good to be true, it probably is. Every effort is made to present correct illustrations and descriptions of products; however, manufacturers may slightly change etches, grinds, specifications, sheath styles, or shapes. Blade lengths may vary by 1/8” or more depending on manufacturer’s production techniques or metric measurement.

 

PRIVACY POLICY

We do not share any of our customer's information with anyone... EVER. Our customers are our most prized possession and we have worked hard to obtain our dealer base. It is never given out, sold, or rented. Information that is required for the shipment of orders is provided to the appropriate places (credit card companies, UPS, Fed-Ex, USPS)